If you are in the small batch of iPhone 14 Plus users with a glitchy camera, Apple says it will fix it for you. Here’s what to do if you’ve run into this glitch.
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Do you own an iPhone 14 Plus with a defective camera? If so, you can now get it fixed by Apple — for free. On a new support page posted last Friday, Apple explained the issue with the camera and the requirements for getting it repaired.
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A “very small percentage” of iPhone 14 Plus models exhibit no preview when you use the camera. Yep, that means you can’t see anything when you aim the camera at something, certainly a huge drawback when you’re trying to snap the right photo. The affected devices were made between April 10, 2023, and April 28, 2024.
If you’ve run into this glitch, you should check to make sure your device is eligible for the free repair service by entering your serial number on the support page. To access the page, go to Settings, select General, and tap About. The serial number should appear; tap it to copy it. When on the support page, enter or paste that number in the appropriate field and click or tap Submit.
If your phone’s serial number is one of the affected devices, here’s how to get it repaired.
Head to Apple’s Get Support page and sign in with your account. Select the problematic iPhone from the list of your devices. Choose the closest Apple Store or authorized service provider and pick a date and time to schedule a visit. If no store or service provider is near you, you can send in your phone by mail. The repair typically takes 5-10 days, so, keep in mind, that you’ll be without your phone for that long.
Before you bring in or mail your phone, make sure you run a current backup either to your computer or to iCloud. You should also disable Apple Cash and consider removing your credit or debit cards from Apple Wallet. Further, you’ll want to turn off the Find My feature.
Here are a few other items to note. If your iPhone 14 Plus was affected by this problem and you already paid to fix it, you can contact Apple to request a refund. The program covers eligible iPhone 14 Plus for three years after the first retail sale of the model. Further, the repair program doesn’t extend the standard warranty coverage of your phone.
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Service Options for iPhone 14 Plus Camera Repairs
Eligible iPhone 14 Plus users have several service options to choose from:
- Apple Authorized Service Providers: Users can bring their device to an authorized provider for an in-person inspection and repair.
- Apple Retail Stores: Users can schedule an appointment at an Apple Store for in-store repair services.
- Mail-in Service: Apple Support can assist users in arranging a mail-in repair through the Apple Repair Center for added convenience.
KeyInformation About the Repair Program
Here are the essential details for those considering this free repair option:
- Eligibility Check: Users can verify eligibility using Apple’s serial number lookup
tool. - Limited to iPhone 14 Plus: The program applies exclusively to iPhone 14 Plus
models, with no other iPhone models included. - Region-Specific Repair: Repairs may be limited to the original country or
region where the device was purchased. - No Warranty Extension: This repair program does not extend the device’s standard warranty.
However, if a user previously paid for a rear camera repair
due to this specific issue, they may be eligible for a refund by contacting Apple
Support.
Why This Program is lmportant
Apple’s free repair initiative underscores the company’s commitment to quality and
customer service. By addressing this manufacturing defect through free repairs
Apple not only ensures device reliability but also builds trust with users who miaht
otherwise be left with an unusable feature.
This service program reinforces Apple’s dedication to product support while also
providing users a clear path to address technical issues effectively, helping ensure
the iPhone 14 Plus functions as intended for its users.